This Privacy Policy explains in detail how Wisdom Hub International Pvt. Ltd. ("we", "our", or "us") collects, uses, shares, and safeguards your personal information when you use our platform or services. Our goal is to ensure that your data is handled with the highest standards of transparency, accountability, and integrity.
We are committed to complying with all relevant data protection and privacy laws applicable in Nepal and any other jurisdictions where our services are offered. This policy is designed to help you understand what data we collect, why we collect it, how we use it, under what circumstances we may share it, and how we protect it.
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.
We collect the following categories of personal data to ensure secure, efficient, and legally compliant service delivery. These data points help us identify users, process transactions, and monitor platform usage responsibly:
Name, Contact Details, and Identification Information:
This includes your full name, phone number, email address, and physical address. We may also collect government-issued identification details such as citizenship number or national ID to verify your identity and prevent unauthorized access or fraudulent activity.
Payment and Banking Details:
To facilitate secure financial transactions, we collect and store necessary payment-related data. This may include your Permanent Account Number (PAN), bank account numbers, bank name, and other billing details. All sensitive financial data handled with the highest level of security and confidentiality.
Transaction and Service Usage History:
We maintain a detailed record of your activities on our platform, including payment transactions, order history, service requests, and any interactions you’ve had with our system. This data helps us provide user support, resolve disputes, and improve our service offerings.
System and Session Logs:
For performance monitoring and security auditing, we collect technical data such as your IP address, browser type, device information, login times, and session duration. These logs allow us to track system behavior, identify unauthorized access attempts, and ensure platform stability and integrity.
This information is collected in accordance with data protection laws and used solely for operational, legal, and service-related purposes.
We collect and process your personal information to ensure the smooth operation, legal compliance, and continuous improvement of our platform and services. The specific purposes include:
To Provide and Manage Platform Services:
Your data is essential for creating and managing user accounts, verifying identity, processing transactions, and delivering services efficiently. This enables us to ensure a seamless user experience, personalize your interactions, and provide customer support when needed.
To Comply with Financial and Legal Obligations:
As a registered company under Nepalese jurisdiction, we are required to adhere to various laws, including tax regulations, anti-money laundering (AML) directives, and data protection standards. Collecting your information ensures that we meet these legal requirements and respond appropriately to official requests from government authorities.
To Improve User Experience and Platform Security:
We use collected data to monitor system performance, resolve technical issues, and enhance usability. Additionally, it helps us detect suspicious activities, prevent fraud, enforce platform policies, and maintain a secure digital environment for all users.
For Internal Analytics and Audits:
Analyzing user behavior, service usage patterns, and transaction records allows us to make data-driven decisions to improve platform performance. Internal audits are also conducted to ensure compliance with operational standards and to optimize our service offerings.
By collecting this data, we aim to maintain a secure, reliable, and user-friendly environment that aligns with both user expectations and legal standards.
Your personal information may be used for:
Account management and support
Verification and compliance purposes
Transactional communication and reporting
Security monitoring and fraud prevention
We may share your data under specific and limited circumstances. This includes sharing with regulatory or government authorities when legally required, and with trusted service providers who support our system operations—strictly under confidentiality agreements. In cases involving legal proceedings, investigations, or compliance requirements, your data may also be disclosed to the appropriate authorities. However, we do not share user data with any third parties for marketing or advertising purposes, nor do we use it for such activities. Additionally, real-time user data shared with the Department of Commerce, Supplies and Consumer Protection to support regulatory monitoring and ensure transparency.
We apply robust safeguards to protect your information, including:
Encrypted storage of sensitive data
Secure server infrastructure
Role-based access controls for authorized personnel
Real-time activity logging and intrusion detection systems
Routine data backups
As a user of our platform, you are entitled to several important data protection rights designed to give you greater control and transparency over your personal information. You have the right to access and review the data we have stored about you, ensuring you stay informed about the nature and scope of information collected. If you identify any inaccuracies or outdated details, you may request corrections to maintain the accuracy and integrity of your profile and transaction records. Additionally, you have the right to withdraw your consent for data processing at any time, provided it does not conflict with legal or regulatory obligations that may require data retention.
You are also entitled to understand how your data is used and with whom it is shared, including disclosures to government authorities or trusted service providers under lawful and secure conditions. These rights are fundamental to our commitment to privacy and transparency. If you wish to exercise any of these rights or need assistance in understanding your data usage, please contact us directly at [support@wisdomhubintl.com]. Our team is available to address your concerns and support your privacy-related requests.
Here is the elaborated version in summary points:
Right to Access: You can request to view the personal data we have stored about you.
Right to Correction: You may ask us to correct any inaccurate or outdated information.
Right to Withdraw Consent: You can withdraw your consent for data processing, as long as it does not conflict with legal or regulatory requirements.
Right to Transparency: You have the right to know how your data is used and with whom it is shared, including any disclosures to authorities or service providers.
Right to Assistance: You can contact us at [support@wisdomhubintl.com] for help with exercising any of these rights or for further information.
User and transaction records are retained for a minimum of five years. If a user discontinues wisdom Hub International , their data will be retained for up to one Nepali economic year, ending in the month of Ashad. Regardless of account status, a minimum of one year of user history, including payment records, will be maintained. After the completion of internal and regulatory audits, the data may be permanently deleted from our system. In the event of a system breach or hacking attempt, data recovery will depend on our backup infrastructure. As part of our policy, the system performs regular automated backups to ensure that user data can be restored accurately and securely if needed.
We use cookies and internal tracking mechanisms to enhance your experience on our platform. These tools help us maintain active user sessions, monitor overall system performance, and improve the reliability and efficiency of our services. Importantly, we do not use any third-party tracking or advertising cookies, ensuring that your data remains within our secure environment and is not exposed to external marketing platforms.
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. In the event of any significant updates, we will notify users through email and provide alerts via the user dashboard to ensure transparency and awareness.
For privacy-related questions or concerns, reach out to:
Wisdom Hub International Pvt. Ltd.
Legal & Compliance Department
Thulo Kharibot, New Baneshwor Kathmandu, Nepal
📧 Email: [support@wisdomhubintl.com]
📞 Phone: +977-01-5916394
